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User Guide

This guide provides detailed information on using the Reputation Monitor system effectively.

Dashboard Overview

The main dashboard provides a comprehensive view of your brand's online reputation:

  1. Navigation
  2. Dashboard: Overview of key metrics
  3. Mentions: Detailed view of all mentions
  4. Analytics: Advanced analytics and trends
  5. Alerts: Configure and view alerts

  6. Settings: System configuration

  7. Key Metrics

  8. Total mentions
  9. Sentiment distribution
  10. Top sources
  11. Trend analysis

Monitoring Setup

Creating a New Monitoring Job

  1. Navigate to the "Monitoring" section
  2. Click "Add New Monitor"
  3. Configure the following:
  4. Name: A descriptive name for this monitor
  5. Search Terms: Keywords to monitor
  6. Platforms: Select platforms to monitor (Twitter, Reddit, Web)
  7. Frequency: How often to check for new mentions
  8. Alert Threshold: When to trigger alerts

Advanced Monitoring Options

  • Boolean Search: Use AND, OR, NOT operators
  • Exclusion Terms: Filter out irrelevant mentions
  • Language Filtering: Monitor specific languages
  • Location Targeting: Geographic filtering

Analyzing Results

Sentiment Analysis

  • Overview: Overall sentiment distribution
  • Trends: Sentiment over time
  • Source Analysis: Sentiment by platform

Key Metrics

  1. Volume: Total number of mentions
  2. Reach: Estimated audience size
  3. Engagement: Likes, shares, comments
  4. Sentiment Score: -100 to +100 scale

Filtering and Sorting

  • Filter by date range
  • Filter by sentiment
  • Filter by source
  • Sort by relevance, date, or reach

Generating Reports

Creating a Report

  1. Navigate to "Reports"
  2. Click "Create New Report"
  3. Select:
  4. Date range
  5. Metrics to include
  6. Format (PDF, CSV, Excel)
  7. Click "Generate"

Scheduled Reports

  1. Create a new report
  2. Click "Schedule"
  3. Set frequency (daily, weekly, monthly)
  4. Add email recipients

Managing Alerts

Setting Up Alerts

  1. Go to "Alerts"
  2. Click "New Alert"
  3. Configure:
  4. Trigger conditions
  5. Notification method (email, webhook, Slack)
  6. Recipients

Alert Types

  • Mentions: New mentions matching criteria
  • Sentiment Shift: Significant changes in sentiment
  • Volume Spike: Unusual increase in mentions
  • Keyword Alert: Specific keywords detected

Best Practices

  1. Start Small: Begin with a few key terms
  2. Refine Over Time: Adjust search terms based on results
  3. Set Up Alerts: Be notified of important changes
  4. Regular Reviews: Schedule weekly reviews of your data
  5. Cross-Reference: Compare with other business metrics

Troubleshooting

Common Issues

  • No Results Found
  • Check your search terms
  • Verify API keys are valid

  • Ensure you have sufficient permissions

  • Inaccurate Sentiment

  • Review and adjust sentiment analysis settings
  • Add custom sentiment rules if needed

For additional help, visit our Troubleshooting Guide or contact support.